At Instant Green Power ("we," "us," or "our"), accessible from our website, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website, purchase solar equipment, or interact with our services.
This policy is structured in compliance with the Protection of Personal Information Act (POPIA), Act 4 of 2013 of South Africa.
1. Information We Collect
We collect personal information that you voluntarily provide to us when you fill out forms, create an account, purchase products, or communicate with us:
- Personal Identifiers: Name, email address, contact phone number, billing address, and delivery/shipping address.
- Transaction Details: Order history, purchased solar products, and billing information. (Note: All payments are processed securely through certified third-party payment gateways. We do not store credit card or banking credentials on our servers).
- Communication Data: Inquiries, support requests, and form submissions.
- Technical & Usage Data: IP address, browser type, device information, and site interaction data collected automatically via cookies.
2. How We Use Your Information
We process your personal information for legitimate business purposes under POPIA, including:
- Fulfilling and delivering orders for solar hardware, inverters, batteries, and mounting equipment.
- Processing payments and issuing tax invoices.
- Sending order updates, delivery notifications, and customer support communications.
- Sending promotional communications and product updates (where explicit consent has been provided).Maintaining site security, preventing fraud, and optimizing user experience.
3. SMS & Direct Marketing Communications
- Consent: By submitting a contact form or opting in at checkout, you consent to receive SMS notifications, alerts, order updates, and marketing communications from Instant Green Power.
- Opt-Out: You can opt out of SMS messages at any time by replying STOP to any text message or contacting our support team.
- Rates & Frequency: Message frequency varies based on your interactions. Standard message and data rates may apply.
- Data Sharing Prohibition: We do not share, sell, rent, or trade your phone number or SMS opt-in data with third parties or affiliates for marketing purposes.
4. Sharing Your Information
We do not sell your personal data. We only share relevant personal information with trusted third-party service providers strictly necessary to run our e-commerce operations:
- Logistics & Courier Services: To deliver physical solar equipment to your address.
-Payment Gateways: To process secure financial transactions.
- Communication & Tech Providers: Web hosting, CRM platforms, and SMS/email delivery providers.
- Legal Obligations: When required to comply with South African laws, regulations, or legal proceedings.All third-party partners are required to maintain strict data confidentiality and adhere to POPIA standards.
5. Data Security
We maintain technical, organizational, and physical security measures to protect your personal data against unauthorized access, loss, misuse, or destruction. Online data transmissions are encrypted using standard SSL (Secure Sockets Layer) technology.
6. Your Rights Under POPIA
As a data subject in South Africa, you have the right to:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request that we update or correct inaccurate or incomplete data.
- Deletion: Request the deletion of your personal information, subject to mandatory legal record-keeping requirements.
- Object: Object to the processing of your personal information for direct marketing at any time.
7. Cookies & Tracking
Our website uses cookies to maintain shopping cart functionality, analyze site traffic, and personalize your experience. You can manage or disable cookies through your web browser settings, though doing so may affect certain site features.
8. Contact Us & Information Officer
For any questions, requests to exercise your POPIA rights, or concerns regarding your privacy, please contact our Information Officer:
Business Name: Instant Green Power
Country: South Africa
Email: [email protected]
© 2026. InstantGreenPower